Ratings & Reviews

Overall Rating

4(16 reviews)81.3% of customers recommend this property

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Its in a great location for shopping, eating out, entertainment and commuting to work all close bysubmitted by Daniel W. - |Recommended: YesThe first things which got my attention were the grounds that were full of mature trees and neatly landscaped. The grass was green all year. Next was the well maintained pool which resembled a resort. All apartments have a deck or patio. The units are spacious and allow for pleasant and comfortable living.
response from property -Thanks so much, Dan! We greatly appreciate your loyalty and your kind words for Brookwood Apartments. It's been a pleasure having you as a resident and we look forward to many years more!
For the money, a good value for East Tucson .Great locationsubmitted by Oscar R. - |Recommended: YesI've been living here for a year.Maintenance is very good.Noise level is mostly quiet where I'm at.Occasional dogs bark.Or neighbor decides to party loud.You just call security and it quiets down.Amazing locations.All shops you can think of are within walking distance.Bus stop in front of the complex. Only negative is that when they fixed the apts. they did not insulated enough, between each other , so you don't hear your neighbor snoring.But its not too bad. I would recommebded
response from property -This four-star rating of Brookwood Apartments is much appreciated, Oscar! Though you are already enjoying a positive stay, we encourage you to come by the office if you ever have any suggestions you'd like to share with our team.
It's okay for a first apartment.submitted by Brandon W. - |Recommended: NoOverall the apartment complex is nice. It's well kept and welcoming and the residents here are rather kind and social for the most part. As for the apartment that I am in, I feel I got the short end of the stick. I had put a deposit on an apartment that I found suitable for my needs based off of what I was shown with the furnished model apartment. I was excited to be moving into my first apartment. When my move in date was merely two days away, I was called and told that we had to wait a little longer because there were some ongoing issues with the previous tenant. So I waited, and was told to set up my TEP account in the meantime. TEP had needed a bit of information from me to verify that I was not the previous tenant and so on. So now we get to my rescheduled move in date, I was called again asking to prolong my move in because power was still off and they weren't going to let the maintenance crew work in the heat, which I found to be a good reason to reschedule my move in yet again. Moving forward one more week, I am finally able to move in. I get to the office and start signing my lease and about half way through, I am informed that the previous tenant was evicted and that they trashed the place. The office had told me in person as I am signing my lease that my apartment, the one that I have been waiting to move into for a month, has been trashed. And there is nothing I can do about it at this point, I have already signed half of my lease. So trying to make the best of it, I choke down my frustration and walk over to my apartment. The apartment was better than what I was expecting considering the fact I was just notified not ten minutes prior that it had been trashed. There was a musty odor and countless holes in just about every wall that had been patched but rather poorly covered to match the wall itself. Most appliances seemed to be replaced and the carpets were cleaned. There were some cabinets that were hanging off their hinges and the garbage disposal was making some strange noises. The ceiling fan had and still has a fixture that seems to be hanging on by a thread and constantly squeaks whenever the fan is on. Lastly, the A C unit sounds like a lawnmower. When I first got into the apartment I had kind of ignored the sound of the unit kicking on and shutting off but this thing is hard to ignore when its 2 30AM. It was not bad at first but I had made a repair order to get it fixed along with the other issues around the apartment. The maintenance crew showed up and fixed everything except the ceiling fan and the A C. They told me they would have to come back to fix it. I rescheduled that to the following week so I could be there and watch them fix my apartment. There was apparently some miscommunication and the maintenance worker did not show up at the scheduled time in the morning, rather an hour before the office closed for the day. And despite the efforts of fixing the unit, the problem was made worse. The only thing that was done was putting some thin wooden shims in between the unit and its housing to hopefully eliminate some of the vibrating. So now I have an A C unit where the fan blades scrape against the housing and sounds like a lawnmower starting up every single time the unit turns on and off. I complain about it again and say it's gotten worse and so the crew comes back when I am not in my apartment because at this point I just want it to be fixed whether I am there or not. So I come home, the A C is still just as loud as it was before and the only difference is, now there is duct tape on my ceiling because apparently the hatch where you can access the unit does not fit properly and is at risk of falling from the ceiling. At this point I am furious. I still go about the issue in a civil way but nothing is getting fixed and I have been here for a month. I just want my A C fixed...
response from property -Dear Brandon, Thank you for your feedback. Please know that it will only make us get better. We are disappointed that we have not met your expectations and would like the opportunity to turn your experience into a positive one. Please stop by the office at your earliest convenience to discuss these issues further. I look forward to speaking with you. Sincerely, Shandra Hewitt

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Brookwood, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Brookwood, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose